Support

Questions, bug reports or ideas: saithdevelopments@gmail.com. We usually reply within two working days.

How do I get my stickers out of WhatsApp?

Open a chat in WhatsApp, tap its name, scroll down and tap Export Chat, then Attach Media. Choose Stickfolio in the list of apps. Come back to Stickfolio: the stickers and GIFs from that chat are there. iPhone does not let one app read another's files, so this is done one chat at a time.

Why were my photos left out?

On purpose: a chat is full of personal photos. If you want the memes, turn on Settings → Look for Memes in Chat Exports and export the chat again. Pictures with words on them come in; photos without words stay out.

How do I send a sticker?

Tap it to copy it, then paste it in your chat. To have a whole set inside WhatsApp or Telegram, put the stickers in a collection and tap Add to WhatsApp or Telegram.

Why is my collection split into several packs?

WhatsApp packs hold 3 to 30 stickers, and still and animated stickers cannot share a pack. Stickfolio splits the collection for you.

How do I move to a new phone?

With Plus: Settings → Back Up Library, save the file to iCloud Drive, and open it with Restore from Backup on the new phone.

How do I cancel Plus?

In the Settings app: your name → Subscriptions → Stickfolio. A lifetime purchase needs no cancelling.