Support

Help for TripSpeak

Plus and purchases

What does Plus include?

Plus is a subscription, monthly or yearly. It unlocks every level and all four skills, and the AI features: conversation practice, the camera translator, AI practice sentences and “Why?” explanations of your mistakes. Level 1 is free. The yearly plan starts with a one-week free trial for new subscribers.

How do I restore my purchase?

Tap any locked level to open the Plus screen, then tap Restore purchases. You need an internet connection for this.

How do I cancel my subscription?

On iPhone, open the Settings app, tap your name, then Subscriptions, choose TripSpeak and tap Cancel. Cancel at least 24 hours before the end of the current period to avoid being charged again. On Android, open the Google Play app, tap your profile, then Payments & subscriptions, then Subscriptions, and choose TripSpeak. Apple and Google handle all billing, so I cannot cancel or refund for you; refunds can be requested at reportaproblem.apple.com.

I was charged but Plus is locked.

Try Restore purchases first. If that does not help, write to me and include the order number from your Apple or Google Play receipt.

AI features

Why does it say “Not available on this device”?

The AI conversation, AI practice and “Why?” explanations run on the phone itself: Apple Intelligence on iPhone, Gemini Nano on supported Android phones. They need a compatible iPhone with Apple Intelligence turned on in Settings. TripSpeak sends nothing to a server for these features.

The camera translator does not open or does not read text.

Allow camera access for TripSpeak in Settings. Point the camera at printed text in the language you are learning and tap the text you want to translate. The first translation may ask to download a language, which needs an internet connection once.

Speaking exercises

The microphone does not work.

Allow Microphone (on iPhone, also Speech Recognition) for TripSpeak in Settings. If you cannot speak right now, tap “I can’t speak right now” and rate yourself instead.

It marks a word wrong, but I said it right.

Speech recognition is not perfect, especially in noisy places. Try again slowly and close to the microphone. On iPhone, words shown in orange were understood but not clearly.

Your progress and data

Is my progress shared between languages?

Each course keeps its own lessons, stars, points and passport. Your streak and daily goal count all courses together.

Can I reset my progress?

Yes, in the app’s Settings, one course at a time. Your starred phrases are kept.

Will I lose my progress if I delete the app?

Yes. TripSpeak has no accounts or servers, so your progress is stored on your phone. On Android, it may also be restored from your own Google backup if you use Android backup. See the Privacy Policy.